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Americans might balk at what seems like an outdated vestige from an earlier era, but really the two-class system is not much different from what we're now seeing on ships from Royal Caribbean and Norwegian, where guests who pony up big bucks get their own private retreat, dining venue and lots of extras.
On QM2, passengers who book Queens and Princess Grill suites get perks such as their own serene dining rooms, bar lounges and other privileges that are off-limits to the hoi polloi. The Queens Grill guests also receive butler service. Britannia guests, who make up the large majority of guests, can dine in the Britannia Restaurant as well as the Kings Court buffet (usually a madhouse at breakfast and lunch), order room service (efficient and good) or eat in one of the alternative restaurants, which cost an additional $17.50 to $49.50 per person.
Club Balcony staterooms — small but with a spacious feel, including a sitting area, balcony, desk, mini-fridge, ample storage but a cramped bathroom with shower — come with the opportunity to dine when you want in a private area of the large main restaurant. Which we did and enjoyed.
My husband, Richard, and I made the seven-night voyage from Southampton to New York that ended Nov. 1, 2016. We were eager to see the ship's expensive facelift, and since we've been on more than 300 cruises, we didn't need the typical cruise ship attractions of lots of port stops and shore excursions. On its transatlantic voyages, QM2 is all about the onboard experience.
This summer's renovations saw the addition of balcony staterooms on the 13th deck, redone dining rooms and new furnishings and appointments. To some passengers' chagrin, the remastering also reduced the size of the casino by half. “We just weren’t getting enough gambling action,” explained Capt. Chris Wells during an interview on the bridge. The space saved went to additional cabins.
Highlights for us were the entertainment — including the planetarium and movie theater — as well as our stateroom and the cuisine. There are four pools on board, and the indoor one was the only one used during our chilly crossing. There's also a fitness facility that’s part of the Canyon Ranch at Sea Spa, which is free for all, but only guests booking expensive spa treatments can use the sauna, steam or spa facilities (though we were tempted!).
Queen Mary 2 offers three main classes of staterooms: Queens Grill guests enjoy the largest suites on board, commanding spectacular views. It grants you access to the exclusive Grills Lounge, private deck and restaurant, giving you the opportunity to relax in luxury.
Princess Grill guests enjoy exclusive suites and access to the private Grills Lounge and Terrace. A private balcony and separate seating area offer space to relax, and you have exclusive access to the Grills Lounge and renowned Princess Grill restaurant. It comes with exclusive lounge access for enjoying Afternoon Tea or cocktails, and concierge service.
The vast majority of the 1,363 staterooms on board are in the Britannia Club class, which affords guests access to the Britannia Club dining room. We stayed in one of the 30 new Britannia Club Balcony staterooms that were generously described as “suites.” The renovated Club staterooms are the same size as ordinary Britannia staterooms, but reside on the upper two decks (12 and 13) and have upgraded features such as complimentary mineral water and a dedicated space in the Britannia Club dining room that shares the same menu but has more individualized service.
Although a “pillow menu” is promised, none ever showed up. The balcony allowed us to let fresh air in from time to time and to quickly monitor outside conditions, but wind, cold and salt spray rendered it otherwise useless. Inside, quarters are cozy but not cramped, and there was a big flat-screen TV mounted on the wall where it could be seen easily from bed — not always the case with many cruise ships.
Our Filipino steward Zaldy was a cheerful chap, efficient and always capable of figuring out the right time to make up our cabin. We gave high marks to the excellent full-breakfast room service; room service is complimentary and available 24 hours a day.
Clinging to its somewhat antiquated British philosophy, QM2 requires guests to get dressed up in the evening, as you may find as many as three or four formal nights during a weeklong sailing. Dress codes are enforced for access to the dining rooms, where gentlemen must wear tuxedos or dark suits and ties, and ladies must wear formal gowns and cocktail dresses. White-gloved waiters serve afternoon tea, and ballroom dancing to a live band recalls an earlier era in the largest ballroom at sea.
The 2,500 passengers on board — mostly Brits, with Americans a close second — were enthralled and enthusiastic during evening shows. When was the last time you saw an audience rise to its feet to cheer shipboard entertainment?
Actors from the Royal Academy of Dramatic Art gave several varied performances, including a remarkable dramatization of Jane Austen’s “Pride and Prejudice.” Another rapturous full house.
Making great shows even better were the performance spaces themselves. As part of the upgrade, the Royal Court Theatre and Illuminations are some of the best-designed, elegant and comfortable entertainment venues at sea. The two showrooms are used for multiple purposes, including amazing Planetarium presentations in Illuminations: A dome is lowered over the audience for a half hour and projected on it are a series of six programs (a new one every three days — it's like nothing else found afloat. The same showroom also serves as a wonderful movie theater showing recent films with digital projection and Dolby 7.1 sound. It is hands-down the best cruise ship movie theater.
During our voyage, we were treated to a Blue Note Jazz at Sea concert with Grammy winners Gregory Porter and Dee Dee Bridgewater who, with her talented quintet, gave one of the best performances we've ever seen on a ship. There are also eminent guest lecturers, and classical music presentations in addition to the West End-style production shows.
Guests in Queen Mary 2's most luxurious suites dine in the elegant, anytime-dining Queens Grill restaurant. When it comes to exclusive luxury touches, the Queens Grill experience is in a league of its own as Wedgwood china and jewel-like Waterford crystal gleam in the intimate lighting. In addition to the dishes on the menu, guests can also order from an a la carte menu in the evening. You can also request off-menu dishes by providing a few hours' notice.
Guests in the luxurious Princess Suites dine in the Princess Grill Restaurant. This is also an anytime dining restaurant serving sumptuous dishes from an a la carte menu.
Make a grand descent down the sweeping staircase of the two-deck-high Britannia Restaurant and Queen Mary 2's main dining room, which recalls the grand dining salons of ocean travel's golden age. The menu is created by Cunard's talented chefs reflecting regional flavors and international dishes. There are two set dining times in this restaurant.
Guests in the Britannia Club Balcony category dine in an anytime dining area of the restaurant. This intimate dining room offers special a la carte selections in addition to the succulent Britannia Restaurant menu.
Kings Court: Enjoy a casual breakfast, lunch or late-night buffet. Evenings transform into four intimate venues: Lotus for Asian cuisine, the Carvery for British-style carved roasts, La Piazza for Italian cuisine and the Chef's Galley.
Golden Lion Pub: Drop in for lunch and enjoy traditional pub favorites such as fish and chips or a ploughman's or shepherd's pie.
Bamboo: This Asian restaurant costs $17.50 a person plus service charge and is well worth it. The meal begins with a bento box filled with appetizers and continues onto entrees of your choice. We tried them all and the beef and fish dishes were the best.
Boardwalk Cafe: The Boardwalk Cafe is near the sun deck and provides the opportunity to enjoy a snack in the sunshine and open air. Only a short distance from the shuffleboard area, the cafe provides a refreshing break from your sporting and sunbathing endeavors.
Sir Samuel's: In the morning, enjoy a breakfast selection of Danish pastries and muffins. Lunchtime selections include a range of freshly baked quiches and sandwiches. The mid-afternoon menu offers cakes such as deep-dish cheesecake and Alsace Apple Tart, while the evening brings an opportunity to enjoy wine and cheese.
Chart Room: Order your favorite cocktail from the Chart Room's fabulous drinks menu while gentle classical music or jazz provides the background to your pre-dinner conversations, with maritime displays and nautically themed decor.
Commodore Club: Overlooking the bow, the Commodore Club provides glorious panoramic views as you sail toward the horizon. An extensive selection of martinis are available and you may even be tempted to try the ship's Martini Mixology or Whisky Tasting classes.
Golden Lion Pub: Darts, karaoke, live sports and ale are all here in this authentic English pub. There's even a traditional Pub Lunch served every day, with fish and chips and cottage pie. This pub is always a hive of activity and hosts many of the quizzes and games.
Queens Room: Here is your opportunity to foxtrot in the largest ballroom at sea. Hone your dancing skills under the dramatic high ceiling with its beautiful crystal chandeliers. You can also sample afternoon tea featuring traditional scones with clotted cream, cakes and delicate sandwiches served by white-gloved waiters. The ship also provides gentleman dance hosts every evening to partner solo female travelers or women whose partners have two left feet.
G32: Dance the night away to the sounds of the resident party band and DJ in this dual-level nightclub.
Veuve Clicquot Champagne Bar: Share conversations and sip champagne from beautiful Waterford crystal flutes. Guests may choose from among seven different Veuve Clicquot champagnes, served by the bottle or the glass.
Winter Garden: London's famous Kew Gardens is the inspiration for this quiet lounge, designed to look like an English country garden. Sip a mimosa while you enjoy the early afternoon art auction, or meet up with friends for an evening of drinks and piano music.
Churchill's: The only smoking bar on the ship features an extensive selection of fine cigars and a wonderful selection of rare Cognacs, single malt Scotch whiskies, Plantation rums and vintage Calvados.
Terrace Bar: Home to the popular Sailaway parties, you can enjoy a glass of champagne and get in the mood for your first night on board.
The Pavilion: On sunny days, the retractable roof may be open at the Pavilion Pool and bar, enabling guests to enjoy the weather and fresh sea air.
Grills Lounge: The intimate Grills Lounge is for the exclusive enjoyment of Grill Suite guests. Discover new teas with the tea sommelier, enjoy traditional afternoon tea served by white-gloved waiters, or later in the day, a pre-dinner drink with friends and fellow guests.
The list of activities is head-spinning and they're very well-attended, especially during a cruise with seven sea days. Here is an example from one night:
Other things to float your boat include the daily fencing, flower arrangement, lectures, Canyon Ranch seminars, darts competition, coffee get-together, line dancing, diamond seminar (designed to sell, of course), art class, bridge, needlework and knitting, golf and special events.
It is a chilly voyage in October so most passengers spend more time indoors than outside, save for the hardy fitness buffs who jog around deck 7 where three times equals a mile.
In warm weather, Deck 9 is the place to be with a choice of two swimming pools. They really tout the Canyon Ranch spa, but for some prices are a bit steep with a 50-minute massage going for more than $200. What's more, you can't use the facilities such as the steam, sauna or hydrotherapy pool unless you book a treatment. Since I didn't pop for a rub or facial, mani/pedi like I'm prone to do, I had to forgo my usual steams (which would have felt great during the chilly crossing). The Fitness Centre is well used and amply appointed with lots of treadmills and machinery and it's free.
In addition to traditional Afternoon Tea, there are also pricey boutiques, an art gallery with art auction, sports courts, swimming pools and traditional deck sports such as quoits and shuffleboard.
The crossing isn't recommended for kids although there were a few during our trip who had access to a Play Zone with toys, games and activities managed by certified Early Years staff. A range of activities is run by the youth staff including sports, arts and crafts and a disco, as well as themed days such as Pirate Day. The teen area, with its game consoles and relaxed layout, provides an ideal setting for older children to meet and make new friends.
Children must be a minimum of one year old to participate in the nursery without parental supervision. Infants under one-year-old are OK to bring if you accompany them.
A vast array of enrichment and lecture programs are available:
The best time to travel on Queen Mary 2's transatlantic crossings is during the warmer days of summer, which is essentially QM2's high season.
Patti Pietschmann sailed on Queen Mary 2 on a media pass as a guest of Cunard Line. See Cruiseable's Ethics & Disclosure policy.
Updated from an earlier post.
Have you sailed on Queen Mary 2? Please share a story, tip or discovery. Do you have any recent photos? What was the highlight for you?
If you're interested in a cruise on Queen Mary 2, contact a Cruiseable travel consultant at 1-877-322-3773 or by email. We can usually offer a better deal than you can get by contacting the cruise line directly.
